How to Request Custom Features for Your Business Software

Every business is unique. While standard, off-the-shelf software covers 80% of what a business needs, the remaining 20% often requires frustrating workarounds. At xnoll, we believe you shouldn't have to adapt your business to fit our software — our software should adapt to fit your business.

The Problem with Rigid Software

Most SaaS platforms operate on a "one size fits all" model. If you need a specific report, a unique workflow, or a custom integration, you are usually out of luck. This forces teams to export data into spreadsheets or run manual processes alongside their paid software.

How xnoll is Different: On-Demand Customizations

We designed the xnoll suite with architecture that supports custom implementations. If you find that our ERP, Booking, Inventory, or Restaurant apps are missing a feature critical to your daily operations, we want to know about it.

We provide a dedicated customization pipeline for our users:

• Feature Requests: If it's a feature that benefits the wider community, our team will evaluate it and often add it to our core roadmap at no extra cost.
• Tailored Workflows: If your requirement is highly specific to your internal processes, we offer custom development services to build and maintain that workflow exclusively for your instance.

How to Request a Custom Feature

Getting a custom feature built is straightforward:

1. Submit a Ticket: Log into your xnoll account and navigate to the Support section. Open a new ticket under the "Feature Request / Customization" category.
2. Detail Your Needs: Clearly describe the problem you are trying to solve and how you envision the new feature working. The more details you provide, the better.
3. Consultation: Our engineering team will review your request. We will reach out to discuss technical feasibility, timelines, and whether the feature will be added to the public roadmap or developed as a custom module for your organization.